Global HIT Blog

3 Ways to take your Healthcare IT Service Desk to the next level

Experienced service desk agents with exemplary customer service skills and expertise in clinical workflows are essential to delivering excellent IT support for healthcare providers. But such agents can be difficult to recruit and retain due to...

In a recent episode on the DGTL Voices Podcast, Chris and Ed discussed the details and the importance of a Chief Digital Officers ability to collaborate with clinicians. Chris shared his story and explained how to get involved in CDO or CIO roles...

Partnerships are a crucial part of a successful team in any setting but especially in healthcare. In an episode of the DGTL Voices Podcast between The HCI Group’s Chief Digital Officer, Ed Marx, and Houston Methodist’s Josh Sol and Nick Desai, they...

Growing up in a philanthropic family that paid it forward, Sarah Richardson was raised to do the right thing because it’s the right thing to do and to be nice because it’s hard not to be nice. As a CIO and life coach today, Richardson follows those...

“Digital transformation” was a distant concept when Ricky Caplin co-founded The HCI Group in 2009, but today it is the heart of what the company does and the essence of what it has become. As a global healthcare IT consulting firm, The HCI Group...

When attacking a healthcare provider, hackers typically focus on the weakest link, which is often the organization’s medical devices. Attack surfaces have rapidly expanded as the number of medical devices connected to the internet has proliferated. ...

SCL Health Chief Information and Digital Officer Craig Richardville is among the industry’s first chief digital officers. As one of the first CDOs, Richardville has been leading the drive to make healthcare a digital industry through innovation...

Craig Richardville has been at the forefront of healthcare’s adoption of the position of chief digital officer. Long recognized as one of healthcare’s top chief information officers, Richardville took on the additional role of CDO at SCL Health...

The post-modern healthcare CIO is all about doing what hasn’t been done before — and moving into the future. “They don’t sit around waiting. They’re pushing and experimenting,” says Ed Marx, Chief Digital Officer for The HCI Group. Marx shares a...

A C-suite executive leader of all things digital, the post-modern healthcare CIO is as literate and comfortable with technology as they are with clinical, operations, and finance. Traditionally confined to managing IT, CIOs have been increasingly...

3 Ways to take your Healthcare IT Service Desk to the next level

Digital as a Tool, not a Strategy: A Conversation with Christopher Longhurst

How Partnerships can Transform Healthcare (Ft. Josh Sol & Nick Desai)

Hiring and Coaching Leaders to Transform Healthcare (Feat. Sarah Richardson)

Transitioning to a Digital Business Leader: A Q&A with Ricky Caplin

A 4-Step Approach to Medical Device Security

The Emerging Role of a Chief Digital Officer in Healthcare: A Conversation with Craig Richardville - Part II

The Emerging Role of a Chief Digital Officer in Healthcare: A Conversation with Craig Richardville - Part I

Stories of a Post-Modern Healthcare CIO (feat. Ed Marx)

16 Practical Steps to Advance Your Career as a Healthcare CIO (Feat. Will Conaway)

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