Ken Bradberry, CPHIMS - Senior VP & CTO at the HCI Group discusses how blockchain has the potential to redefine trust between individuals and institutions. In this post, Ken explores the basics of blockchain and where we can soon see blockchain and cryptocurrency integrated into the healthcare ecosystem.

In part three of a  candid interview with The HCI Group’s Global Advisory Service’s Head, Tom Vasko, talks about what a typical healthcare consumerism project looks like, the complexities of a consumerism project, and the importance of finding the right partners for getting your provider organization to the top of the leader board on its journey of truly transforming next generational healthcare.

In part two of a  candid interview with The HCI Group’s Global Advisory Service’s Head, Tom Vasko, will uncover the firm’s enterprise view, global perspective, and approach on getting your provider organization to the front of the leader board on its journey of truly transforming next generational healthcare.

Imagine logging onto an eCommerce site searching for a new computer and without real choice, comparison or input; the eCommerce organization ships a computer of their choice - not telling you the quality, utilization, delivery date, product reviews, tracking position, price, or most importantly, not understanding you as the consumer. We can apply consumer tactics we have learned from the success of mega eCommerce organizations into external and internal Healthcare Provider entities.

Blockchain — this technology has the potential to truly redefine trust between individuals and institutions. Blockchain is often called the “Internet of Trust”, and this is enabled by the ability to perform transactions and other functions with complete confidence in the identity of the participants and the value and the authenticity of the transaction or work that is being performed or processed. 

In August of 2018, CHIME interviewed HCI's CEO Ricky Caplin over his personal opinions on the common challenges in healthcare, and his approaches to addressing them. Below is part two of Caplin's interview.

In August of 2018, CHIME interviewed HCI's CEO Ricky Caplin over his personal opinions on the common challenges in healthcare, and his approaches to addressing them. Below is part one of Caplin's interview.

Disaster recovery is not specific to natural disasters. One of the most pertinent and relevant disasters, by likelihood, is cyber crime in all its forms. With the cyber criminals targeting healthcare organizations on such a large scale with things like ransomware, it is crucial have proper backup systems in place.

You are, essentially, a culmination of all your data. A near comprehensive picture can be painted of who you are based on the data of your day to day. This statement may seem profound and outlandish, but retailers and marketers do this on a 24 by 7 basis. Retailers use this to gain insights and suggest your next purchase, or to understand where demographic need and opportunity might be geographically. This same consumer driven data is starting to find its place in the clinical care environment.

Consumers now shop for healthcare like they do just about anything else. Confused by complex insurance provisions and upset by post-care bills, patients want pre-care estimates.

Healthcare organizations that provide patient estimates are currying favor with this new breed of consumers, thus helping them to increase revenue through customer satisfaction and repeat visits. Providers also are covering a greater percentage of their costs by collecting upfront payments tied to estimates.