One of the measures of a successful healthcare IT implementation is the “stickiness” of the technology. But to be fair, this is generally more a reflection of the total project efforts, versus the technology itself. Was training sufficient to encourage adoption and gain traction with end users? Are the ROIs being realized to justify the expense and effort? Is the thruput and quality of patient care enhanced by the health technology implemented? Specifically when it comes to Revenue Cycle Optimization solutions, moving the needle on charge capture, collections, and registration ease goes a long way in justifying the RCM project and establishing stickiness. But, as with anything, we can’t expect that the tech will do the work for us. One of the most vital steps that a Revenue Cycle Project Lead can take before implementing the vendor-of-choice’s software is to understand existing workflows, where there are barriers, and what opportunities exist to optimize before the solution is even delivered.
Let’s dive more into workflow assessments and why they can be so valuable for making Revenue Cycle Optimization truly stick!