John Mason, SVP of Strategic Operations of The HCI Group, shares his thoughts on how hospital CIOs can set good expectations and reduce the frustration level of team members when working on a new project or implementing new technology. John has more than three decades of leadership experience and is the former CIO of Hill County Memorial in Fredericksburg, Texas and former CIO of St. David’s Healthcare in Austin, Texas.

EHR training shouldn’t end with go-live.

Thorough, ongoing training is essential for maximizing the return on your investment in your electronic health record system.

The chatbot phenomenon has finally exploded in healthcare, and it is poised to be a goldmine of labor savings and improved patient engagement. Most of us have interacted with chatbots for years. Remember the last fraud alert text from your bank to verify a transaction? Yes, that was a bot. Some of us are old enough to remember when a live human used to make those calls. Even that simple chatbot saved the banking industry millions, and many similar opportunities exist in healthcare. What’s more, chatbots aren’t even all that hard to build anymore.

EHR training can strain budgets, stress users and squeeze your healthcare organization’s resources. But none of this has to happen.

You don’t have to stretch to hire enough trainers or struggle to schedule enough sessions, nor do you have to scramble to get ample space for all of your training.

Healthcare organizations are turning to virtual EHR training because of the affordability, efficiency and effectiveness that it offers. You can also minimize productivity losses, improve adoption rates and increase the return on your investment in your new EHR system by allowing users to participate in online, instructor-led training.

In this post, HCI’s Ken Bradberry, looks at how RPA helps healthcare organizations decrease costs.

Growing up in Detroit, my early memories of automation and robotics are of the automotive assembly line, where sparks moved in unison with the robotic arms that held cars as they were welded together.

Healthcare CIOs have many concerns.

From protecting patient information to optimizing EHRs to improving the patient experience, CIOs must do much with relatively little.

Budgets are largely consumed by compliance initiatives, meaningful use investments and keep-the-lights on infrastructure requirements, thereby often forcing healthcare organizations to forego innovation and value-added initiatives. Yet CIOs still must provide value by aligning their limited human capital resources with the business imperatives driven by their organization’s strategic plan.

Reducing costs and improving care are paramount, particularly given the need to prove value to receive reimbursements. But spending less can compromise care, thus actually jeopardizing patient health and undermining organizational revenue.

With so many conflicting priorities, healthcare CIOs have much to be concerned about but not enough time or resources to solve all of their problems.

These are seven of healthcare CIOs’ top concerns.

Digital transformation requires resources. But, devoting resources to innovation often requires healthcare organizations to shift them away from keeping-the-lights-on activities (KTLO). Health IT leaders must increasingly choose between a focus on KTLO or value-added transformation initiatives. Neglecting investment in one area at the expense of the other can comprise an organization’s competitiveness. Managed IT services for healthcare can provide a solution. 

This is Part 3 of our 3 Part Project Spotlight featuring Calderdale & Huddersfield Foundation Trust (CHFT) in the United Kingdom. The HCI Group played an instrumental role in supporting this large Cerner implementation. Part 3 features CHFT Managing Director of Digital Health, Mandy Griffin's perspective one of the most successful EPR Implementations to date in Europe. 

This is Part 2 of our 3 Part Project Spotlight featuring Calderdale & Huddersfield Foundation Trust (CHFT) in the United Kingdom. The HCI Group played an instrumental role in supporting this large Cerner implementation. Part 2 features CHFT Director of Nursing, Jackie Murphy and CHFT Consultant Pediatrician, Dr. Allistair Morris' perspective one of the most successful EPR Implementations to date in Europe. 

This is Part 1 of our 3 Part Project Spotlight featuring Calderdale & Huddersfield Foundation Trust (CHFT) in the United Kingdom. The HCI Group played an instrumental role in supporting this large Cerner implementation. Part 1 features CHFT Chief Executive, Owen Williams' perspective one of the most successful EPR Implementations to date in Europe.