In August of 2018, CHIME interviewed HCI's CEO Ricky Caplin over his personal opinions on the common challenges in healthcare, and his approaches to addressing them. Below is part two of Caplin's interview.

In August of 2018, CHIME interviewed HCI's CEO Ricky Caplin over his personal opinions on the common challenges in healthcare, and his approaches to addressing them. Below is part one of Caplin's interview.

Disaster recovery is not specific to natural disasters. One of the most pertinent and relevant disasters, by likelihood, is cyber crime in all its forms. With the cyber criminals targeting healthcare organizations on such a large scale with things like ransomware, it is crucial have proper backup systems in place.

You are, essentially, a culmination of all your data. A near comprehensive picture can be painted of who you are based on the data of your day to day. This statement may seem profound and outlandish, but retailers and marketers do this on a 24 by 7 basis. Retailers use this to gain insights and suggest your next purchase, or to understand where demographic need and opportunity might be geographically. This same consumer driven data is starting to find its place in the clinical care environment.

Consumers now shop for healthcare like they do just about anything else. Confused by complex insurance provisions and upset by post-care bills, patients want pre-care estimates.

Healthcare organizations that provide patient estimates are currying favor with this new breed of consumers, thus helping them to increase revenue through customer satisfaction and repeat visits. Providers also are covering a greater percentage of their costs by collecting upfront payments tied to estimates.

Are you getting the most out of your Epic insurance verification integration? There have been many advancements in Epic’s RTE functionality in recent years that when implemented, provide significant ROI. 

Contrary to popular belief, artificial intelligence and machine learning technology is not currently capable of destroying humanity as we know it. Artificial intelligence (AI), machine learning (ML), and automation in all its forms could, however, serve as the most powerful tools in our toolbelt in the world of healthcare IT. These technologies help us to manipulate, interpret, and manage data in ways we never could.

Tanya Townsend, Senior Vice President & CIO at LCMC Health, joins The HCI Group for an exclusive interview as part of our Healthcare IT Leaders Series. In part two of this two part interview, Tanya talks about LCMC's Epic implementation project, the people who have made an impact on her career and how she believes the CIO role has changed since she entered the industry.

 

Amazon’s Alexa, the virtual voice assistant sitting in many a living room – roughly 8 million households, that is – may soon also sit in many hospital rooms or physician’s offices. Amazon’s new “health & wellness” team, for instance, aims to make Alexa a valuable health and healthcare tool for all. (It is perhaps no coincidence the global voice recognition market is estimated to reach nearly $127 billion market within the next six years.) But massive challenges – such as HIPAA restrictions and data regulations – may hinder Alexa’s potential to collect, streamline, and make sense of real-time patient data.

Tanya Townsend, Senior Vice President & CIO at LCMC Health, joins The HCI Group for an exclusive interview as part of our Healthcare IT Leaders Series. In part one of this two part interview, Tanya gives her perspective on current trends in healthcare technology, aligning IT strategies with the rest of the organization and her journey to senior leadership.