Are you getting the most out of your Epic insurance verification integration? There have been many advancements in Epic’s RTE functionality in recent years that when implemented, provide significant ROI. 

Contrary to popular belief, artificial intelligence and machine learning technology is not currently capable of destroying humanity as we know it. Artificial intelligence (AI), machine learning (ML), and automation in all its forms could, however, serve as the most powerful tools in our toolbelt in the world of healthcare IT. These technologies help us to manipulate, interpret, and manage data in ways we never could.

Tanya Townsend, Senior Vice President & CIO at LCMC Health, joins The HCI Group for an exclusive interview as part of our Healthcare IT Leaders Series. In part two of this two part interview, Tanya talks about LCMC's Epic implementation project, the people who have made an impact on her career and how she believes the CIO role has changed since she entered the industry.

Amazon’s Alexa, the virtual voice assistant sitting in many a living room – roughly 8 million households, that is – may soon also sit in many hospital rooms or physician’s offices. Amazon’s new “health & wellness” team, for instance, aims to make Alexa a valuable health and healthcare tool for all. (It is perhaps no coincidence the global voice recognition market is estimated to reach nearly $127 billion market within the next six years.) But massive challenges – such as HIPAA restrictions and data regulations – may hinder Alexa’s potential to collect, streamline, and make sense of real-time patient data.

Tanya Townsend, Senior Vice President & CIO at LCMC Health, joins The HCI Group for an exclusive interview as part of our Healthcare IT Leaders Series. In part one of this two part interview, Tanya gives her perspective on current trends in healthcare technology, aligning IT strategies with the rest of the organization and her journey to senior leadership.

John Mason, SVP of Strategic Operations of The HCI Group, shares his thoughts on how hospital CIOs can make sure that they are prepared for an unexpected disaster. John has more than three decades of leadership experience and is the former CIO of Hill County Memorial in Fredericksburg, Texas and former CIO of St. David’s Healthcare in Austin, Texas.

A successful EHR training program accelerates adoption, increases efficiency and improves care.

So common are the traits shared by such programs that you may know many of them already. You have probably even implemented well-known best practices like assessing computer skills, training super-users and managing staffing levels. These will help you maximize your return on your investment in your new EHR by producing benefits like those that we covered at the outset.

John Mason, SVP of Strategic Operations of The HCI Group, shares his thoughts on how hospital CIOs can set good expectations and reduce the frustration level of team members when working on a new project or implementing new technology. John has more than three decades of leadership experience and is the former CIO of Hill County Memorial in Fredericksburg, Texas and former CIO of St. David’s Healthcare in Austin, Texas.

EHR training shouldn’t end with go-live.

Thorough, ongoing training is essential for maximizing the return on your investment in your electronic health record system.

The chatbot phenomenon has finally exploded in healthcare, and it is poised to be a goldmine of labor savings and improved patient engagement. Most of us have interacted with chatbots for years. Remember the last fraud alert text from your bank to verify a transaction? Yes, that was a bot. Some of us are old enough to remember when a live human used to make those calls. Even that simple chatbot saved the banking industry millions, and many similar opportunities exist in healthcare. What’s more, chatbots aren’t even all that hard to build anymore.