---
title: Infographic | 7 Tips to A 50% Reduction of Backlogged Epic Tickets Aged > 30 Days
description: In this infographic, we share 7 Tips to A 50% Reduction of Backlogged Epic Tickets Aged > 30 Days. Swinging from KTLO to optimization and value-add enhancement.
image: https://blog.thehcigroup.com/hubfs/HCI_Sustain_7_Tips_to_a_50_percent_reduction_of_backlogged_epic_tickets_Infographic_05-11-15.png
---

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# Infographic | 7 Tips to A 50% Reduction of Backlogged Epic Tickets Aged > 30 Days

![Infographic | 7 Tips to A 50% Reduction of Backlogged Epic Tickets Aged > 30 Days](https://blog.thehcigroup.com/hubfs/HCI_Sustain_7_Tips_to_a_50_percent_reduction_of_backlogged_epic_tickets_Infographic_05-11-15.png)

 Posted by [The HCI Group](https://blog.thehcigroup.com/author/the-hci-group)

 on May 12, 2015 at 11:57 AM

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HCI is helping its clients swing the balance from keep-the-lights-on (KTLO) activity to that of system optimization and value-add enhancement work.  For example, working with HCI in just 9 months, a client was able to achieve:

-   A 32% reduction in overall Epic incident call volume
-  A 50% reduction of backlogged Epic tickets aged ≥ 30 days
-  A 50% reduction in the average time taken to resolve tickets

To learn more, please click [here](https://info.thehcigroup.com/reduce-epic-support-costs-post-go-live).

In this infographic, we share 7 Tips to A 50% Reduction of Backlogged Epic Tickets Aged > 30 Days

![HCI_Sustain_7_Tips_to_a_50_percent_reduction_of_backlogged_epic_tickets_Infographic_05-11-15](https://blog.thehcigroup.com/hubfs/HCI_Sustain_7_Tips_to_a_50_percent_reduction_of_backlogged_epic_tickets_Infographic_05-11-15.png)

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