Posted by The HCI Group
on May 12, 2015 at 11:57 AM
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HCI is helping its clients swing the balance from keep-the-lights-on (KTLO) activity to that of system optimization and value-add enhancement work. For example, working with HCI in just 9 months, a client was able to achieve:
- A 32% reduction in overall Epic incident call volume
- A 50% reduction of backlogged Epic tickets aged ≥ 30 days
- A 50% reduction in the average time taken to resolve tickets
To learn more, please click here.
In this infographic, we share 7 Tips to A 50% Reduction of Backlogged Epic Tickets Aged > 30 Days
