Through HCIsustain, HCI is helping its clients swing the balance from keep-the-lights-on (KTLO) activity to that of system optimization and value-add enhancement work.
Within just 9 months, a client was able to achieve the following results:
✓ Reduced the overall volume of backlogged tickets aged greater than 30 days by 50%
✓ Cut the average time taken to resolve tickets in half
✓ Reduced the overall call volume by 32%