In our last webinar of 2020, The HCI Group had the pleasure of being joined by CP Gurnani, CEO & Managing Director at Tech Mahindra. An accomplished business leader with extensive experience in international business development, start-ups and turnarounds, joint ventures, mergers and acquisitions, CP led Tech Mahindra’s transformation journey. His inimitable style of leadership, combined with his sharp focus on customer experience has helped Tech Mahindra emerge as one of the leading digital IT solution providers of India. He joined Ed Marx to discuss global digital transformation and his learnings from over the years.
What brings me the greatest joy as the CEO and managing director of this large, expansive and progressive organization, is the chance to learn everyday. Any "script" that was given to me had to be revised every morning. A typical script of any CEO is build an organization, build a strategy, set a goal, find the right resources, find a way of measuring output, reward and engage with shareholders, employees and the community. The fabric of the organization is the people and the culture and how your customer perceives you. My biggest joy is learning to keep my customers, my people and the culture of the organization aligned so that we can serve all stakeholders. I also ask myself every morning: "Have I had fun? Do I enjoy what I do? Do I count my blessings every day?" and you bet that I certainly am still having fun!
The global perspective of digital transformation
To a large extent the journey of digital transformation has only just begun. Take for instance the covid-19 vaccine. If we did not have the technology that we have today, we would not have be able to produce a vaccine in less than eleven months. Now we need to work to get this speed of process as a standard for the day-to-day supply chain, which is surely the next step. There is a different science behind it and whether you call it technology, logistics or supply chain, it will not work unless there is connectivity. The world of tomorrow is all about 5G and industry 4.0 and the underlying technologies are only here to help us.
Advancing Digital Transformation
The reality is that healthcare has always been an early adopter of various types of technology devices. Whether it be X-ray machines, CT scans or lab tests, at every stage you are using equipment. The fact that a patient is now perceived as a customer is a new realization for the industry. Technology is now a tool for the doctors, the payors, the hospital administration and also most importantly gives power to the patient. I think in a lot of ways healthcare has been an early adopter, but a lot more needs to be done. Amazon are personalizing their service to their customers and healthcare needs to use this as a learning. They know their customer and are able to analyze the cost of the product.
What should change in healthcare? I as a patient should be able to engage remotely with everybody in the eco system whether it be the doctor, nurse, paramedic, x-ray technician or the insurance company. Secondly, we need to "Amazonify" the healthcare industry also. Tech Mahindra and The HCI Group are actually working with a few hospitals to introduce that whole eco-system for the patient on a digital platform. When you look at it from a historical perspective, healthcare has come a long way, but the next phase is to become patient-centric. It really is about virtual care and capabilities going forward.
Watch the full webinar recording
CP Gurnani, CEO & Managing Director at Tech Mahindra, is an accomplished business leader with extensive experience in international business development, start-ups and turnarounds, joint ventures, mergers and acquisitions, CP led Tech Mahindra’s transformation journey, and one of the biggest turnarounds of Indian Corporate History – the acquisition and merger of Satyam. His inimitable style of leadership, combined with his sharp focus on customer experience has helped Tech Mahindra emerge as one of the leading digital IT solution providers of India. In a career spanning 36+ years, CP has held several leading positions with Hewlett Packard Ltd, Perot Systems (India) Ltd. And HCL Corporation Ltd. CP has also served as a Chairman of NASSCOM for the year 2016-2017.
CP has been chosen as the Ernst and Young ‘Entrepreneur of the Year [Manager]’, CNBC Asia’s ‘India Business Leader of the Year’, Dataquest ‘IT person of the Year’ – in 2013 and Business Standard ‘CEO of the Year’ in 2014. He was also awarded the ‘Best CEO of the Year’ at the Forbes India Leadership Awards held in 2015. Recent addition to the bucket was ‘Asia One Global Indian of the Year – Technology’ in 2016. CP was also listed among the top 100 global CEOs as part of The Wall Street Journal CEO Council 2016.