---
title: 5 Tips to Reducing Epic Incident Call Volumes - Infographic
description: In this infographic, HCI illustrates 5 critical tactics health systems can take to reduce their Epic support incident call volumes.
image: https://blog.thehcigroup.com/hs-fs/hub/280490/file-2422642085.png
---

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# 5 Tips to Reducing Epic Incident Call Volumes - Infographic

![5 Tips to Reducing Epic Incident Call Volumes - Infographic](https://blog.thehcigroup.com/hs-fs/hub/280490/file-2422642085.png)

 Posted by [The HCI Group](https://blog.thehcigroup.com/author/the-hci-group)

 on January 30, 2015 at 9:02 AM

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The investment in an Electronic Health Record (EHR) system is substantial, yet the value, when optimized, reaches all facets of the organization.  Swinging the balance from keep-the-lights-on (KTLO) activity to that of focusing on enhancing the system is paramount to generating the return on investment.

[![View the Clinical Service Desk Dashboard](https://no-cache.hubspot.com/cta/default/280490/bc6c993c-ecc6-4bb1-884a-b85e6be47063.png)](https://cta-redirect.hubspot.com/cta/redirect/280490/bc6c993c-ecc6-4bb1-884a-b85e6be47063)

*Not only were these results realized without an increase in labor, but also came with a reduction in cost.*

In this infographic, HCI illustrates 5 critical tactics health systems can take to reduce their Epic incident call volumes.

*(**Click on the infographic for further information**)*

[![HCI_5_Tips_Infographic_01-30-15](https://blog.thehcigroup.com/hs-fs/hub/280490/file-2422642085.png)](https://blog.thehcigroup.com/hs-fs/hub/280490/file-2424177329.png)

**To find out how HCI can help dramatically reduce your incident call volume, [register for a free demo of our Dashboard Analytics](https://info.thehcigroup.com/reduce-epic-support-costs-post-go-live).**  

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