Epic Implementation: Staffing Models to Help Lower Support Costs (Video)

Posted by The HCI Group on May 24, 2016 at 9:14 AM

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In our most recent Epic Implementation video, COO Mike Sinno discusses several types of staffing models that can help you lower the support costs of your Epic EMR.  Watch the video or read the transcript below for tips on how to effectively leverage your resources for break/fix maintenance, implementations and optimization efforts, and scheduled rounding.

Topics: Epic, Epic Implementation, Video

Epic Go-Live: Maximizing Your Support Program

Posted by The HCI Group on May 10, 2016 at 2:53 PM

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In our most recent video, HCI Chief Operating Officer, Mike Sinno, identifies three strategies for maximizing your support program during an Epic Go-Live.  A quick summary of the points is provided below—be sure to watch the video for a complete overview of how to evaluate your current Super Users, identify potential gaps in support, and subsequently augment your Super User Program and reinforce training.

Topics: Epic, Video, Epic Go-Live

Healthcare Cybersecurity: Prevention, Detection, and Training

Posted by The HCI Group on April 29, 2016 at 9:46 AM

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The HCI Group’s Vice President of Innovation and Technology, John McDaniel discusses how healthcare CIOs are to prevent breaches in cybersecurity.

Topics: Video, Security

Clinical Service Desk: 3 Areas to Strengthen Your Overall Support Model

Posted by The HCI Group on April 19, 2016 at 2:57 PM

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Corporate Chief Strategy Officer and President, HCI International, Cynthia Petrone-Hudock, discusses three areas to strengthen your overall support model.

Topics: Clinical Service Desk, Video

ERP Systems: What Are the 3 Top Issues Healthcare CIO's are Dealing With?

Posted by The HCI Group on April 4, 2016 at 11:55 AM

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In this video, Lane Tucker discusses the top 3 ERP issues that healthcare CIO's are dealing with.

Topics: ERP, Video, Security

Epic Community Connect: Potential Implementation Challenges (Video)

Posted by The HCI Group on March 31, 2016 at 9:53 AM

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Scott Jacobs identifies 2 potential challenges when you're implementing Epic Community Connect.

Topics: Epic, Epic Community Connect, Video

Data Migration Strategy: Defining Your Scope (Video)

Posted by The HCI Group on March 16, 2016 at 10:21 AM

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In this post, Mark Jackson and Scott Hassler – VPs of Integration Services – discuss the importance of defining your scope for a data migration.

Topics: data migration, Video

Epic Service Desk: Why Should An Organization Invest? (Video)

Posted by The HCI Group on February 26, 2016 at 2:00 PM

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In this post, Michael Sinno – Chief Operating Officer – discusses 3 key reasons why an organization should invest in an Epic Service Desk.

Topics: Epic, epic service desk, Video

Healthcare Cybersecurity: The Significance Of The Threat (Video)

Posted by The HCI Group on February 26, 2016 at 9:00 AM

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The HCI Group’s Vice President of Innovation and Technology, John McDaniel discusses the cybersecurity threats facing the healthcare industry.

Topics: Video, Security

Healthcare Innovation: The Catalysts Driving Change (Video)

Posted by The HCI Group on February 19, 2016 at 10:04 AM

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John McDaniel highlights 3 key areas that are that are starting to influence the transformation process in healthcare.  

Topics: Healthcare Innovation, Video