HCI is helping its clients swing the balance from keep-the-lights-on (KTLO) activity to that of system optimization and value-add enhancement work.  For example, working with HCI in just 9 months, a client was able to achieve:

•   A 32% reduction in overall Epic incident call volume
•  A 50% reduction of backlogged Epic tickets aged ≥ 30 days
•  A 50% reduction in the average time taken to resolve tickets

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In this infographic, we share 7 Tips to A 50% Reduction of Backlogged Epic Tickets Aged > 30 Days

The investment in an Electronic Health Record (EHR) system is substantial, yet the value, when optimized, reaches all facets of the organization.  Swinging the balance from keep-the-lights-on (KTLO) activity to that of focusing on enhancing the system is paramount to generating the return on investment.