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3 Tips For Creating Epic Training Materials That Will Actually Get The Job Done

Posted by The HCI Group on May 8, 2019 at 1:00 PM

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3 Tips For Creating Epic Training Materials That Will Actually Get The Job Done

When implementing complex health IT systems like EpicCare or Care Everywhere, it’s vital to ensure that the training materials queued up to serve end users are appropriate for busy clinical users. No one wants to pour through dense, hefty training guides that resemble textbooks...and read almost as painfully. While EHR and health IT solution vendors like Epic provide some off-the-shelf materials to facilitate end user training, we find that our health system clients often do well to incorporate their own “flavor” of training materials to suit their staff optimally. Incorporating internal branding is one thing, but streamlining the content of training guides (in whatever medium) is key for delivering materials that will aid in adoption while minimizing confusion and downtime associated with Epic implementation.

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Topics: Epic Implementation, EHR Training

The Importance Of Why For Epic Implementation and Training

Posted by The HCI Group on March 20, 2019 at 1:00 PM

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The Importance Of Why For Epic Implementation and Training

Implementing an Epic EMR system for a hospital network is a big deal. There is a lot of cost and effort associated with an EMR implementation of this scale, and it must be well planned to avoid on-going spend and continued disruption to the organization. As Epic Implementation experts, we know that zero disruption is impossible. But setting the right expectations and deliverables on a reasonable, well-socialized schedule allows for minimal downtime and fewer disgruntled end users. (Fewer. Not zero.) One of the important conversations we encourage in Phase 1 of Epic Training is Why, as the absence of this understanding will hinder your progress every step of the way.

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Topics: Epic Implementation

Our Top 5 Posts on Epic Staffing

Posted by The HCI Group on November 2, 2016 at 4:15 PM

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Our Top 5 Posts on Epic Staffing

The success of your Epic implementation depends on having the right people on your team. Whether you have recently signed Epic, need to support your build, have upcoming training and go-live initiatives, or need to augment your Epic team to support an upgrade, we’ve gathered together some of our most popular posts on building your Epic team.

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Topics: Epic, Epic Implementation, Epic Go-Live, Epic Certified, Epic Staffing

Epic Credentialed Trainers: Before, During & Post Go-Live

Posted by The HCI Group on August 16, 2016 at 12:30 PM

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Epic Credentialed Trainers: Before, During & Post Go-Live

Editors Note: This post was originally published in September 2013 and has been updated for accuracy and comprehensiveness.

An Epic Implementation takes a team effort—it is important to remember that everyone has their own crucial role. For example, C-level management will have to make strategic and difficult decisions. The testing leads will also have their hands full. However, when it is time for your Epic Go-Live, everyone will be working together to ensure that it is successful. In this post, we touch on one of the most underrated elements of any implementation: the Epic credentialed trainer. Most likely, your organization has at least a few credentialed trainers on staff to run training sessions. However, much of their value comes from activities other than just teaching classes.  It is important to utilize credentialed trainers to their full potential, as they are such valuable resources pre and post go-live.  

There are three areas in which an Epic credentialed trainer can profoundly benefit your organization’s implementation:

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Topics: Epic, Training, Epic Implementation

Epic Implementation: Staffing Models to Help Lower Support Costs (Video)

Posted by The HCI Group on May 24, 2016 at 9:14 AM

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Epic Implementation: Staffing Models to Help Lower Support Costs (Video)

In our most recent Epic Implementation video, COO Mike Sinno discusses several types of staffing models that can help you lower the support costs of your Epic EMR.  Watch the video or read the transcript below for tips on how to effectively leverage your resources for break/fix maintenance, implementations and optimization efforts, and scheduled rounding.

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Topics: Epic, Epic Implementation, Video

Epic Implementation | Evaluate & Sustain Support Plans

Posted by The HCI Group on September 10, 2015 at 10:00 AM

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Epic Implementation | Evaluate & Sustain Support Plans

The Epic Implementation Series

Leaders preparing for a multi-hospital Go-Live have to evaluate their support plans very carefully. Detailed departmental support gaps have to be identified in the many inpatient, HOD and ambulatory areas. Multiple command centers must be considered and a robust communication process has to be in place to ensure stakeholders are routinely updated. 

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Topics: Epic, EHR Implementation, Go-Live Support, Epic Implementation

Epic Implementation | Project Management & Marketing

Posted by The HCI Group on September 8, 2015 at 10:00 AM

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Epic Implementation | Project Management & Marketing

The Epic Implementation Series

Project Management is key to a successful implementation. Of course, all project management components such as managing scope, budget, quality, risk, etc. are essential, but there are other important aspects to be aware of. 

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Topics: Epic, EHR Implementation, Epic Implementation

Epic Implementation | Flexibility & Accountability

Posted by The HCI Group on September 3, 2015 at 10:00 AM

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Epic Implementation | Flexibility & Accountability

The Epic Implementation Series

There is no doubt that installing Epic’s systems within a single hospital can be a complicated process. But when you’re an organization that is planning to roll out Epic across multiple inpatient sites, their associate clinics, in house physicians groups, including revenue cycle management, you have likely discovered an entirely new set of roadblocks that could inhibit your successful, on-time installation. Flexibility and accountability shouldn't be overlooked.

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Topics: Epic, EHR Implementation, Epic Implementation

Epic Implementation | Planning

Posted by The HCI Group on September 1, 2015 at 10:30 AM

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Epic Implementation | Planning

The Epic Implementation Series

There is no doubt that installing Epic’s systems within a single hospital can be a complicated process. But when you’re an organization that is planning to roll out Epic across multiple inpatient sites, their associate clinics, in house physicians groups, including revenue cycle management, you have likely discovered an entirely new set of roadblocks that could inhibit your successful, on-time installation. The good news is that, with proper planning, these obstacles can be overcome.

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Topics: Epic, EHR Implementation, Epic Implementation

Epic Consultant Corner: Robert Kight Interview

Posted by The HCI Group on August 3, 2015 at 5:04 PM

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Epic Consultant Corner: Robert Kight Interview

As an Epic Certified Bridges Analyst NVT 2014, Robert has over 24 years of Integration, Enterprise Application Software/Hardware Support and Maintenance experience.  He has significant integration experience with Full Life Cycle Implementations, HL7, Healthcare Integration Workflow, Legacy Conversion and Ensemble Interfaces.

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Topics: Epic, HL7, Epic Implementation, Healthcare IT Consulting

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