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MEDITECH Training: 4 Areas That Require Special Consideration

Posted by The HCI Group on August 18, 2016 at 10:51 AM

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MEDITECH Training: 4 Areas That Require Special Consideration

Training is one of the most important and pivotal aspects to the implementation of your MEDITECH EMR, and it will go a long way to determine the success of your project as a whole. In this post, The HCI Group’s Executive Vice President Bob Steele takes a look at some unique opportunities to meet the needs of often overlooked end user needs in order to ensure success during your MEDITECH training project.

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Topics: Meditech, Training

Epic Credentialed Trainers: Before, During & Post Go-Live

Posted by The HCI Group on August 16, 2016 at 12:30 PM

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Epic Credentialed Trainers: Before, During & Post Go-Live

Editors Note: This post was originally published in September 2013 and has been updated for accuracy and comprehensiveness.

An Epic Implementation takes a team effort—it is important to remember that everyone has their own crucial role. For example, C-level management will have to make strategic and difficult decisions. The testing leads will also have their hands full. However, when it is time for your Epic Go-Live, everyone will be working together to ensure that it is successful. In this post, we touch on one of the most underrated elements of any implementation: the Epic credentialed trainer. Most likely, your organization has at least a few credentialed trainers on staff to run training sessions. However, much of their value comes from activities other than just teaching classes.  It is important to utilize credentialed trainers to their full potential, as they are such valuable resources pre and post go-live.  

There are three areas in which an Epic credentialed trainer can profoundly benefit your organization’s implementation:

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Topics: Epic, Training, Epic Implementation

Go-Live Support: Training and Super-User Support

Posted by The HCI Group on June 17, 2016 at 1:57 PM

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Go-Live Support: Training and Super-User Support

If you’ve been keeping up with our weekly “Go-Live Support” blog, you’ll be familiar with the concepts in last week’s “Pre & Post Go-Live Planning” post. If you haven’t read it yet, be sure to check it out before you read this post, as you’ll find that many of the ideas overlap and complement each other.  The first post of the “Go-Live Support” series can be found here: “Operation Communication.”

This week’s post, developed with David Chou (VP/CIO, Children’s Mercy Hospital), Stephen Tokarz (HCI Senior VP, Training & Activation), and Bob Steele (HCI Executive VP, Clinical Services), will focus on your end-user training program, as well as your Super User training and support plan.  Both before and after Go-Live, effective training strategies will be essential to the success of your project.  Quite simply, the innovative, “game changing” capabilities of your new EHR will be worthless if your staff doesn’t know how to effectively leverage their functionalities. Similarly, if you don’t have confident Super Users prepared to assist your end-users and refresh some of the concepts taught in training, you could end up with serious deficiencies in your staff’s use of the new system.

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Topics: Go-Live Support, Training

Cerner Training: 9 Ways to Increase Your ROI

Posted by The HCI Group on March 22, 2016 at 10:21 AM

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Cerner Training: 9 Ways to Increase Your ROI

Cerner training isn’t a single event.

The HCI Group identifies 9 Cerner training strategies that will increase the return on your EHR. The first 3 strategies are covered in this post.

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Topics: Cerner, Training

Epic EMR Training: An Interview with Jennifer Williams

Posted by The HCI Group on February 5, 2016 at 10:01 AM

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Epic EMR Training: An Interview with Jennifer Williams

What are the characteristics of an Epic trainer and their projects? In this blog post, we interview Jennifer about how she became an Epic trainer, her typical projects, and best practices.

Jennifer Williams has been an Epic trainer since October 2012. She specializes in scheduling and registration.

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Topics: Epic, Training, Healthcare IT Consulting

Epic New Version Training (NVT) and Epic Upgrades: Our Top 3 Tips

Posted by The HCI Group on August 15, 2013 at 8:27 AM

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Epic New Version Training (NVT) and Epic Upgrades: Our Top 3 Tips

Like any software, electronic medical records eventually receive newer versions of the product, providing both new features and changes to existing ones.

However, unlike most other software, these upgrades can be difficult to manage.

Though some of the changes can be somewhat imperceptible, such hot fixes to existing programming issues or solutions to other technical problems that may not necessarily be noticeable to end users, a large portion of what you’re getting in a newer version are things that will impact your employees on a daily basis.

1. Understanding the Epic Upgrade

The most important thing with an upgrade, bar none, is that your project teams understand the upgrade inside and out.  If your most knowledgable staff isn't sure what to expect in the new software, how can you expect your end users to stand a chance?

Click for additional information on HCI's Epic Upgrade services.

 

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Topics: Epic, Training

Key Strategies for a Successful Go-Live

Posted by The HCI Group on August 8, 2013 at 9:57 AM

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Key Strategies for a Successful Go-Live

What are the vital characteristics of go-live resources?

Being well-prepared for the launch of a new electronic health record (EHR) system goes beyond having the right system and a well-tested build in place — hospitals must have the right floor support resources available to manage the needs of the clinical and ancillary staff. Go-Live team members must be capable of providing both solid technical expertise and high-quality customer service during those first critical weeks. 

In this post, The HCI Group, an healthcare consulting company in Florida, consider the key qualities needed from Healthcare IT consultants during an EHR Go-Live

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Topics: EHR Implementation, Training, Go-Live Support

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