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Go-Live Support: Procedures & Reporting

Posted by The HCI Group on July 1, 2016 at 4:11 PM

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Go-Live Support: Procedures & Reporting

After a two-week break, we’re back with the fourth chapter of our “Go-Live Support” Blog series.  This week, we’ll be covering Procedures & Reporting.  If this is your first time reading the blog series and you want to catch up on the first few posts, you can find the introductory post here.  In the introductory post, you’ll find links to the subsequent chapters that have been published up to this point. 

To make sure that your Go-Live runs as smoothly as possible, you’re going to need to lay a procedural framework and have reporting processes in place to track your progress and address any issues that may arise.  Data reports will be especially helpful for making sure that you’re reaching project goals and setting yourself up for success post Go-Live.  With the help of David Chou (VP/CIO, Children’s Mercy Hospital), Bob Steele (HCI Executive VP, Clinical Services), and Stephen Tokarz (HCI Senior VP, Training & Activation), we’ve compiled a list to help you get started.

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Topics: Go-Live Support, Reporting, Procedures

Go-Live Support: Training and Super-User Support

Posted by The HCI Group on June 17, 2016 at 1:57 PM

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Go-Live Support: Training and Super-User Support

If you’ve been keeping up with our weekly “Go-Live Support” blog, you’ll be familiar with the concepts in last week’s “Pre & Post Go-Live Planning” post. If you haven’t read it yet, be sure to check it out before you read this post, as you’ll find that many of the ideas overlap and complement each other.  The first post of the “Go-Live Support” series can be found here: “Operation Communication.”

This week’s post, developed with David Chou (VP/CIO, Children’s Mercy Hospital), Stephen Tokarz (HCI Senior VP, Training & Activation), and Bob Steele (HCI Executive VP, Clinical Services), will focus on your end-user training program, as well as your Super User training and support plan.  Both before and after Go-Live, effective training strategies will be essential to the success of your project.  Quite simply, the innovative, “game changing” capabilities of your new EHR will be worthless if your staff doesn’t know how to effectively leverage their functionalities. Similarly, if you don’t have confident Super Users prepared to assist your end-users and refresh some of the concepts taught in training, you could end up with serious deficiencies in your staff’s use of the new system.

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Topics: Training, Go-Live Support

Go-Live Support: Pre & Post Go-Live Planning

Posted by The HCI Group on June 7, 2016 at 12:26 PM

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Go-Live Support: Pre & Post Go-Live Planning

Last week, we published the first installment of our new Go-Live Support blog series, “Go Live Support: Operation Communication,” which honed in on the essential steps for developing a comprehensive Go-Live communication plan.  If this is your first time checking out the new series, you can get caught up by reading the introductory post here and the “Operation Communication” post here.

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Topics: Go-Live Support

Go-Live Support: Operation Communication

Posted by The HCI Group on May 26, 2016 at 12:36 PM

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Go-Live Support: Operation Communication

Yesterday, we introduced our new blog series that will cover the various phases and elements of a Go-Live.  If you missed the first post, you can read it here for a quick summary of the different topics we’ll be covering in the series.

With the help of David Chou (#1 Social Healthcare CIO), Stephen Tokarz (VP, Training and Activation), and Bob Steele (EVP, Clinical Services), we’ll be discussing the first Go-Live topic in this series: Operation Communication.

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Topics: Go-Live Support

Go-Live Support: Introduction to New Series

Posted by The HCI Group on May 25, 2016 at 9:17 AM

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Go-Live Support: Introduction to New Series

So, you have finally completed the EHR implementation process and are preparing for Go-Live.  After all of the hard work the team has put in to ensure a comprehensive build of your EHR environment, you want to make sure the Go-Live runs as smoothly as possible, allowing your team to take full advantage of all the capabilities of your new EHR.

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Topics: Go-Live Support

Anything and Everything EMR: Best of Go-Live Support

Posted by The HCI Group on April 5, 2016 at 2:06 PM

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Anything and Everything EMR: Best of Go-Live Support

Continuing our ongoing efforts to supply hospitals and health systems with the knowledge that is essential for successful EMR projects, The HCI Group presents our blog series “Anything & Everything EMR: Best Of.”

 

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Topics: Go-Live Support, Best of Series

Cerner Go-Live Planning: 3 Things to Consider (Video)

Posted by The HCI Group on February 15, 2016 at 12:00 PM

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Cerner Go-Live Planning: 3 Things to Consider (Video)

Michael Sinno identifies 3 key elements that make a Cerner Go-Live a success.   

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Topics: Cerner, Go-Live Support, Clinical Service Desk, Video

Top 10 Most Popular EHR Blog Posts of 2015 from The HCI Group

Posted by The HCI Group on December 16, 2015 at 3:14 PM

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Top 10 Most Popular EHR Blog Posts of 2015 from The HCI Group

On August 8, 2013, we launched our Healthcare IT Blog with the post - Key Strategies to a Successful Go-Live. Since then, we have added close to 100 articles including top tips, white papers, infographics, guides and more.

Our most popular post to date is our paper on 'Tips for successfully implementing Epic’s Model System for Revenue Cycle'. In close second is our paper on 'EHR Optimization - Planning for success', however in this post we take a look at the most popular posts of 2015.

In 2016, we will continue to expand our offerings by launching our first ever video series covering tips & tricks from industry leaders.

Finally, thank you to all of our readers and ever-growing list of subscribers. To subscribe to our blog and stay up-to-date with the latest healthcare IT expertise, click here.

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Topics: Epic, EHR Implementation, Epic Upgrade, Epic Community Connect, McKesson, EMR, ERP, epic service desk, Go-Live Support, HIMSS Analytics

Epic Implementation | Evaluate & Sustain Support Plans

Posted by The HCI Group on September 10, 2015 at 10:00 AM

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Epic Implementation | Evaluate & Sustain Support Plans

The Epic Implementation Series

Leaders preparing for a multi-hospital Go-Live have to evaluate their support plans very carefully. Detailed departmental support gaps have to be identified in the many inpatient, HOD and ambulatory areas. Multiple command centers must be considered and a robust communication process has to be in place to ensure stakeholders are routinely updated. 

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Topics: Epic, EHR Implementation, Go-Live Support, Epic Implementation

Revenue Cycle Management: Key Steps in Preserving Revenue Integrity During Install

Posted by The HCI Group on July 30, 2015 at 11:55 AM

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Revenue Cycle Management: Key Steps in Preserving Revenue Integrity During Install

The EHR Implementation Go-Live Series

The biggest disruption in the RCM process is that the vast majority of charges (usually around 80%) are now actually entered by the clinicians themselves. Here is what your organization will probably look like post Go-Live:

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Topics: EHR Implementation, Optimization & Adoption, Revenue Cycle, Go-Live Support

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