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Epic Credentialed Trainers: Before, During & Post Go-Live

Posted by The HCI Group on August 16, 2016 at 12:30 PM

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Epic Credentialed Trainers: Before, During & Post Go-Live

Editors Note: This post was originally published in September 2013 and has been updated for accuracy and comprehensiveness.

An Epic Implementation takes a team effort—it is important to remember that everyone has their own crucial role. For example, C-level management will have to make strategic and difficult decisions. The testing leads will also have their hands full. However, when it is time for your Epic Go-Live, everyone will be working together to ensure that it is successful. In this post, we touch on one of the most underrated elements of any implementation: the Epic credentialed trainer. Most likely, your organization has at least a few credentialed trainers on staff to run training sessions. However, much of their value comes from activities other than just teaching classes.  It is important to utilize credentialed trainers to their full potential, as they are such valuable resources pre and post go-live.  

There are three areas in which an Epic credentialed trainer can profoundly benefit your organization’s implementation:

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Topics: Epic, Training, Epic Implementation

Epic Implementation: Staffing Models to Help Lower Support Costs (Video)

Posted by The HCI Group on May 24, 2016 at 9:14 AM

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Epic Implementation: Staffing Models to Help Lower Support Costs (Video)

In our most recent Epic Implementation video, COO Mike Sinno discusses several types of staffing models that can help you lower the support costs of your Epic EMR.  Watch the video or read the transcript below for tips on how to effectively leverage your resources for break/fix maintenance, implementations and optimization efforts, and scheduled rounding.

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Topics: Epic, Epic Implementation, Video

Epic Go-Live: Maximizing Your Support Program

Posted by The HCI Group on May 10, 2016 at 2:53 PM

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Epic Go-Live: Maximizing Your Support Program

In our most recent video, HCI Chief Operating Officer, Mike Sinno, identifies three strategies for maximizing your support program during an Epic Go-Live.  A quick summary of the points is provided below—be sure to watch the video for a complete overview of how to evaluate your current Super Users, identify potential gaps in support, and subsequently augment your Super User Program and reinforce training.

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Topics: Epic, Video, Epic Go-Live

Epic Community Connect: Potential Implementation Challenges (Video)

Posted by The HCI Group on March 31, 2016 at 9:53 AM

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Epic Community Connect: Potential Implementation Challenges (Video)

Scott Jacobs identifies 2 potential challenges when you're implementing Epic Community Connect.

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Topics: Epic, Epic Community Connect, Video

Epic Service Desk: Why Should An Organization Invest? (Video)

Posted by The HCI Group on February 26, 2016 at 2:00 PM

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Epic Service Desk: Why Should An Organization Invest? (Video)

In this post, Michael Sinno – Chief Operating Officer – discusses 3 key reasons why an organization should invest in an Epic Service Desk.

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Topics: Epic, epic service desk, Video

Epic EMR Training: An Interview with Jennifer Williams

Posted by The HCI Group on February 5, 2016 at 10:01 AM

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Epic EMR Training: An Interview with Jennifer Williams

What are the characteristics of an Epic trainer and their projects? In this blog post, we interview Jennifer about how she became an Epic trainer, her typical projects, and best practices.

Jennifer Williams has been an Epic trainer since October 2012. She specializes in scheduling and registration.

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Topics: Epic, Training, Healthcare IT Consulting

5 Epic Upgrade Cost Considerations

Posted by The HCI Group on February 4, 2016 at 10:05 AM

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5 Epic Upgrade Cost Considerations

In this blog post, we discuss budget considerations that should be front of mind when planning your next Epic upgrade.

Staying current with Epic releases is important, and the reasons for upgrading are many: take advantage of the latest functionality, ensure compliance with Meaningful Use requirements, remain in Good Maintenance standing, and leverage the latest technical platforms. The big takeaway is that preparing and executing a cyclical upgrade schedule is critical to maximizing your organization’s investment in an Electronic Health Record. 

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Topics: Epic, Epic Upgrade

8 Essential Factors for a Successful Epic EHR Upgrade

Posted by The HCI Group on January 11, 2016 at 11:39 AM

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8 Essential Factors for a Successful Epic EHR Upgrade

"But we just installed the system, now you're saying we must upgrade?!"

For maximum EHR (Electronic Health Record) ROI to be achieved, regular upgrades are needed. Continually reaping the benefits of your EHR investment requires you to commit to both the optimization and maintenance of the system, well beyond the initial Go-Live. Major EHR upgrades require significant investments of your finite time, labor, and budget resources.

In this article we will discuss challenges that you will likely face and ways in which the HCI Group can help.

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Topics: Epic, Epic Upgrade

Top 10 Most Popular EHR Blog Posts of 2015 from The HCI Group

Posted by The HCI Group on December 16, 2015 at 3:14 PM

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Top 10 Most Popular EHR Blog Posts of 2015 from The HCI Group

On August 8, 2013, we launched our Healthcare IT Blog with the post - Key Strategies to a Successful Go-Live. Since then, we have added close to 100 articles including top tips, white papers, infographics, guides and more.

Our most popular post to date is our paper on 'Tips for successfully implementing Epic’s Model System for Revenue Cycle'. In close second is our paper on 'EHR Optimization - Planning for success', however in this post we take a look at the most popular posts of 2015.

In 2016, we will continue to expand our offerings by launching our first ever video series covering tips & tricks from industry leaders.

Finally, thank you to all of our readers and ever-growing list of subscribers. To subscribe to our blog and stay up-to-date with the latest healthcare IT expertise, click here.

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Topics: Epic, EHR Implementation, Epic Upgrade, Epic Community Connect, McKesson, EMR, ERP, epic service desk, Go-Live Support, HIMSS Analytics

Epic Implementation | Evaluate & Sustain Support Plans

Posted by The HCI Group on September 10, 2015 at 10:00 AM

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Epic Implementation | Evaluate & Sustain Support Plans

The Epic Implementation Series

Leaders preparing for a multi-hospital Go-Live have to evaluate their support plans very carefully. Detailed departmental support gaps have to be identified in the many inpatient, HOD and ambulatory areas. Multiple command centers must be considered and a robust communication process has to be in place to ensure stakeholders are routinely updated. 

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Topics: Epic, EHR Implementation, Go-Live Support, Epic Implementation

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