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Epic Service Desk – Why Analytics Hold The Key

Posted by The HCI Group on August 21, 2015 at 6:45 AM

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Epic Service Desk – Why Analytics Hold The Key

An interview with Mike Sinno

Let’s face it no matter how you slice it, while the benefits are plentiful there’s no escaping the harsh reality that an Epic adds costs on an operating basis. As such, it is important that attention is paid to minimizing the costs of supporting an Epic while maximizing its benefits. In this interview, HCI COO Mike Sinno will discuss ways in which you can do this. 

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Topics: Epic, Epic Upgrade, epic service desk

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