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Epic Service Desk: Why Should An Organization Invest? (Video)

Posted by The HCI Group on February 26, 2016 at 2:00 PM

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Epic Service Desk: Why Should An Organization Invest? (Video)

In this post, Michael Sinno – Chief Operating Officer – discusses 3 key reasons why an organization should invest in an Epic Service Desk.

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Topics: Epic, epic service desk, Video

Top 10 Most Popular EHR Blog Posts of 2015 from The HCI Group

Posted by The HCI Group on December 16, 2015 at 3:14 PM

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Top 10 Most Popular EHR Blog Posts of 2015 from The HCI Group

On August 8, 2013, we launched our Healthcare IT Blog with the post - Key Strategies to a Successful Go-Live. Since then, we have added close to 100 articles including top tips, white papers, infographics, guides and more.

Our most popular post to date is our paper on 'Tips for successfully implementing Epic’s Model System for Revenue Cycle'. In close second is our paper on 'EHR Optimization - Planning for success', however in this post we take a look at the most popular posts of 2015.

In 2016, we will continue to expand our offerings by launching our first ever video series covering tips & tricks from industry leaders.

Finally, thank you to all of our readers and ever-growing list of subscribers. To subscribe to our blog and stay up-to-date with the latest healthcare IT expertise, click here.

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Topics: Epic, EHR Implementation, Epic Upgrade, Epic Community Connect, McKesson, EMR, ERP, epic service desk, Go-Live Support, HIMSS Analytics

Epic Service Desk – Why Analytics Hold The Key

Posted by The HCI Group on August 21, 2015 at 6:45 AM

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Epic Service Desk – Why Analytics Hold The Key

An interview with Mike Sinno

Let’s face it no matter how you slice it, while the benefits are plentiful there’s no escaping the harsh reality that an Epic adds costs on an operating basis. As such, it is important that attention is paid to minimizing the costs of supporting an Epic while maximizing its benefits. In this interview, HCI COO Mike Sinno will discuss ways in which you can do this. 

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Topics: Epic, Epic Upgrade, epic service desk

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