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Our Most Popular Cerner Blog Posts of 2016

Posted by The HCI Group on December 20, 2016 at 11:50 AM

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Our Most Popular Cerner Blog Posts of 2016

Being one of the most popular EHRs in the world, it is no surprise that the posts we created having to deal with Cerner were some of our most viewed in 2016. Here were three of our best:

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Topics: Cerner, Training, Go-Live Support, Clinical Service Desk, Best of Series

EMR Post Go-Live Support: Why You Need a Clinical Service Desk & Analytics

Posted by The HCI Group on November 4, 2016 at 5:19 PM

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EMR Post Go-Live Support: Why You Need a Clinical Service Desk & Analytics

“There simply aren’t enough hours in the day.” This cliché describes the plight of many organizations.  Healthcare facilities are no exception, especially when they have just gone live with a new EMR.

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Topics: Go-Live, Clinical Service Desk

(Healthcare IT Podcast) Post EMR Implementation: Operational Readiness & Support

Posted by The HCI Group on October 17, 2016 at 5:00 AM

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(Healthcare IT Podcast) Post EMR Implementation: Operational Readiness & Support

For the third episode of our Monday Morning Healthcare IT Podcast, we sit down with our very own COO, Mike Sinno. Mike and Tom will be discussing some of the priorities that healthcare organizations should have when planning for the post implementation phase of an EMR implementation project. In case you missed it, make sure you check out last week’s episode, where we talked about Cyber Security with HCIs Ryan McDaniel.

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Topics: Clinical Service Desk, EHR Optimization, Podcast Series

Cerner Clinical Service Desk: Why Should an Organization Invest?

Posted by The HCI Group on May 27, 2016 at 3:39 PM

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Cerner Clinical Service Desk: Why Should an Organization Invest?

Cerner is a huge IT investment rivaling that of brick and mortar investments. Once you're live, you don't want to reduce your IT support to the least common denominator, often a helpdesk or service desk. If you're considering investing in a Cerner Clinical Service Desk, you need to leverage its capabilites to maximize the investment you've made in your new Cerner EHR system.

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Topics: Cerner, Clinical Service Desk

Anything and Everything EMR: Best of Clinical Service Desk

Posted by The HCI Group on May 23, 2016 at 4:09 PM

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Anything and Everything EMR: Best of Clinical Service Desk

This week in our blog series “Anything and Everything EMR: Best Of,” we cover our third topic, Clinical Service Desk. If you missed the first two posts, you can catch-up here (Best of Go-Live Support) and here (Best of EMR Clinical Adoption).

As we know, the investment in an EMR system is substantial. Yet the value, when optimized, reaches all facets of the organization. Swinging the balance from keep-the-lights-on (KTLO) activity, to that of focusing on system enhancements, is paramount to generating return on investment.

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Topics: Clinical Service Desk, Best of Series

Clinical Service Desk: 3 Areas to Strengthen Your Overall Support Model

Posted by The HCI Group on April 19, 2016 at 2:57 PM

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Clinical Service Desk: 3 Areas to Strengthen Your Overall Support Model

Corporate Chief Strategy Officer and President, HCI International, Cynthia Petrone-Hudock, discusses three areas to strengthen your overall support model.

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Topics: Clinical Service Desk, Video

Cerner Go-Live Planning: 3 Things to Consider (Video)

Posted by The HCI Group on February 15, 2016 at 12:00 PM

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Cerner Go-Live Planning: 3 Things to Consider (Video)

Michael Sinno identifies 3 key elements that make a Cerner Go-Live a success.   

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Topics: Cerner, Go-Live Support, Clinical Service Desk, Video

Beyond the Clinical Service Desk: Sustaining Your EHR in Austerity | Q&A with Cynthia Petrone-Hudock

Posted by The HCI Group on April 14, 2014 at 2:48 PM

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Beyond the Clinical Service Desk: Sustaining Your EHR in Austerity | Q&A with Cynthia Petrone-Hudock

In this interview, Cynthia Petrone-Hudock takes some time to reflect on the reasons and the need for a new approach to supporting healthcare IT applications in a way that increases efficiencies while reducing cost.

If you talk to Cynthia Petrone-Hudock for any length of time, you’re almost certain to hear her mention the word visionary. While she uses it to characterize some of the industry peers she most admires, we think the word is entirely appropriate to describe Cynthia herself.

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Topics: Optimization & Adoption, Clinical Service Desk

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