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Building a Healthcare Chatbot isn't Brain Surgery

Posted by The HCI Group on June 8, 2018 at 1:04 PM

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Building a Healthcare Chatbot isn't Brain Surgery

The chatbot phenomenon has finally exploded in healthcare, and it is poised to be a goldmine of labor savings and improved patient engagement. Most of us have interacted with chatbots for years. Remember the last fraud alert text from your bank to verify a transaction? Yes, that was a bot. Some of us are old enough to remember when a live human used to make those calls. Even that simple chatbot saved the banking industry millions, and many similar opportunities exist in healthcare. What’s more, chatbots aren’t even all that hard to build anymore.

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Topics: RPA, Artificial Intelligence

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